Why isn't my redemption code working?

Updated May 28, 2020

The redemption code is an upper-case letter/number combination with a dash (-) in the middle. 


Common Mistakes:

  • Replacing the letter “I” with the number “1” and vice versa
  • Mistaking the letter “O” with the number “0”. 
  • Not including the dash ( - ) in the middle of the code
  • Adding spaces in-between the letters and numbers


If you are still experiencing issues with your code please contact customer service by calling 888-375-5487.

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